Role Description: SAP CRM Functional Consultant/ SAP CRM Senior Functional Consultant - 8 - 14 yrs
In this role, you will have the opportunity to:
· Participate as a key member of an application development and implementation team to provide the functional deliverables for multiple SAP transformation and enhancement projects
· Understand customer requirements and design the solution to meet their needs
· Work as an interface between the customer and development teams
· Configure and make changes to existing Sales and Service Processes in SAP CRM 7.0
· Participate in establishing and maintaining application standards and processes
Educational Qualifications
Engineering Degree level or higher.
Skills and Experience
Mandatory
Ø 4-8 years of experience working on SAP CRM implementation or application enhancement projects
Ø Experience of configuring E2E Sales and Service processes
o B2B and B2C scenarios
o Organisation Management, Transaction Types, Partner Determination Procedures, Status Management, Activity Management, Text Management, Date Profile, Action Profile, Navigation Bar Profiles, Business Roles, Customer Hierarchies, Customers, Product Categories, Products & Pricing.
o Configuration of Leads, Opportunities. Sales Quotes, Sales Orders, Visits etc.
o Configuration of Service Tickets, Service Orders, Installed Base/Registered Products, Warranty Management, Service Contracts, CTI Integration, Interaction Centre, Web UI
o CRM and ECC integration
Ø SAP CRM Middleware: Administration Console, Mapping and filtering techniques, Data Loads.
Ø Good knowledge and understanding of customer service and service management processes such as repair, returns, product exchange etc.
Ø Ability to write high-quality solution design documents
Ø Experience of working in agile environments
Nice to have
Ø Integration with other applications (SAP and non-SAP)
Key Attributes:
Ø Good communications skills, strong customer focus and service mind-set with experience in client interaction
Ø Should be highly self-motivated to identify, plan and execute
Ø Should have SAP implementation experience in an onshore/offshore model
Ø Should be flexible to work in shifts
Ø Willingness to continuously learn both new technologies and business processes
