The shift timings will be till late evening… Exp range should be more than 10 yrs at least
SAP SD (Prospect 2 Cash) Support role
· Deep Knowledge of SAP S4 HANA Solution covering one or more Quote to Cash Processes: Quote, Contract and Order Management, All Basic Functions including Pricing etc., Delivery Mgmt. including picking/packing/Goods Issue., Billing, Commission & Rebates, Revenue Recognition, Accounts Receivables, G/L posting and Settlement.
· Strong integration experience in SAP modules LE including Transportation, MM, IM, WM, FI, CO, CRM including Salesforce, Tax engines (e.g. OneSource, Vertex), MDM, FSCM & GTS.
· Hands-On knowledge of User Exits including standard user exits and creation of customer exit. Working knowledge ABAP Structures & Debugging as well as VOFM routines.
· Deep understanding of ALE/EDI IDoc’s, recovery of failed batch Jobs & Inbound & Outbound RFC & Queues.
· Expertise in standard SAP sales and distribution localizations to supporting global deployments.
· Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
· High analytical and problem solving skills in SAP SD module, ability to provide best practice solution on incidents & assess its downstream impact on integrated solution. Ensure continuity of ‘business as usual’ items in lieu of proposed RICEFW as well as its relevance on Master Data Management (Customer/Material / CMIR).
· Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies. Should be able to work efficiently, effectively & independently.
· Ability to communicate and work well in cross-functional team environment and also in offshore/onsite model.
· Continuous Improvements proposals, business process validation and documentation abilities to create FSD (including business process flow/swim lane, SD parameters and tables, Logic flow and interpretation, Input & Output criteria) , Understand Technical Specific Documentation, Testing and Error Handling, Knowledge Base Articles, defect resolution, training materials & support run book.
· Knowledge of Agile methodologies, Post Implementation Service Management, Incident or Defect Management and Testing tools. Understanding of SOLMAN, CharM and change management processes
