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Job Description

SAP CRM : Functional (4-6 Yrs exp)

Provide solution delivery and production support for SAP CRM Mktg and Sales business application . Design solutions in SAP CRM including marketing and service campaigns . Create user stories and tasks in Rally tool . Adhere to Incident Management process for providing production support . Perform root cause analysis and resolve application issues . Create and validate production support related documentations. . Responsible for technical co-ordination with technical team . Effectively communicate with customer, completes action items on a timely basis and escalate to relevant stakeholders, wherever required . Responsible for meeting production support targets. . Adhere to appropriate security and control processes . Perform initial analysis for application enhancements . Effectively communicates with the customer on a day to day basis, resolves action items and escalate issues to the relevant stake holders on need basis