Position Description:
· Collaborate with Business, IT Business Partners, Architects and Tech Leads to elaborate on the requirements.
· Build effective and productive key business stakeholder relationships (including BPO).
· Early involvement in solution design and estimations.
· Understands how the IT solution supports the Business Process End2End. Has process and IT landscape expertise in Healthcare.
· Analyze main business processes and requirements and translate into IT solutions.
· Responsible to maximize the use and acceptance of standard/catalogue based solutions to support business needs driving industry best practices processes.
· Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints.
· Develop user stories/ wireframes (both functional and system operational requirements) and work with client on elaboration and ambiguity resolution.
· Ongoing validation of deliverables against requirements.
· Flexibly respond to shifting business needs and priorities.
· Prior to UAT validates that solution meets business requirements.
· Train key users and ensure availability of training and support materials.
Position Requirements:
· Proven knowledge of business process and its KPI’s, including best practices to support the relevant business processes {Sales and Services processes}.
· 4 years of minimum implementation experience in cloud based CRM platforms like SFDC Sales Cloud and Financial Force Professional Services Automation (PSA) is required.
· Customer facing consulting, good stakeholder management skills are required.
· Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
· Prefer minimum 8+ years of IT experience, including Agile.
· Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among global work groups
