Support Engineer – Exchange OnPremise
Responsibilities
· Provide quick and accurate solutions to the customers’ problems. Meet all follow-up commitments made with customers.
· Aligning with Customer’s business time, representing Microsoft and communicating with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement.
· Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
· Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
· Write technical articles and sample programs for Microsoft's knowledge base.
· Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.
· Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product teams as needed to resolve customer issues.
· Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service experiences.
Qualifications, Abilities and Experience should include:
· Experience of Exchange Server (2000, 2007, 2010, 2013) with active directory.
· Designing Implementation and Administration of MS Exchange server 2000,2007,2010,2013
· Migration from Exchange 2003 to Exchange 2007 & Exchange 2013
· Good General Administration Concepts.
· Backup and disaster recovery
· Routing/Mail Flow and Set up Installation concepts.
· Troubleshoot issues both at the client (Microsoft Outlook) and server-side
