(12 PM to 9:30 PM IST)
Must have minimum 7 years of experience in SAP Customer Service as an expert SME in CS processes with atleast 2 full cycle implementations and possessing
• Must have hands on knowledge to configure & implement Customer Service solutions
• Extensive knowledge of Repair processing, Service Notifications, Service Orders, Equipment Master & Serial numbers, Service products, procurement for service, Billing including resource related billing
• Required working knowledge in technical functions such as batch jobs, queue monitoring, security, debugging SAP and custom programs, data loads, familiar with SD/CS table-field etc.,
• Should have good experience in SAP SD, logistics execution and must have good knowledge in areas including sales master data, sales order processing, delivery & billing, pricing, plant & material determination, account determination, rebate processing, output control, etc. Familiar with Shipment and shipment processing & 3PL interfacing
• Thorough knowledge in EDI messaging example 940, 945, 846, etc. & IDOC processing
• Ability to understand and execute integration testing with 3PL and other Vendor systems
• Prepare Functional specification, Conduct Unit testing, integration testing & assist UATs & resolve issues & bug fixes.
