?Good understanding of Infrastructure monitoring [Monitoring Server &
Application performance].
?Good Exposure to ticketing tools.
?Problem-solving skills, i.e., ability to apply a highly logical and well-
organized approach to the analysis and resolution of issues.
?Basic knowledge of Network monitoring tools, MS-Office, MS Teams Etc.,
?Should have knowledge with file permission and file management task.
?Network printer configuration in Desktops.
?Ready to work in 24\7 shift
?Ready to extend the working hours as and when required
?Escalation to L2 & L3 in a timely manner.
?Adhere to shift timings and shift handover processes.
?Record technical issues and solutions in logs.
?Help create technical documentation and manuals.
?Ensure that the tickets raised per shift are resolved as per SLA and if not
escalate as per the escalation Matrix defined.
?Should work towards enhancement of his skill set on a continual basis.
?Based on the security issues raised, co-ordinate with Local IT of all
branches and ensure the issues raised are properly handled and
?IT Security related Alerts – Follow SOC procedure without any deviation.
Good understanding of Infrastructure monitoring [Monitoring Server &
Application performance].
?Good Exposure to ticketing tools.
?Problem-solving skills, i.e., ability to apply a highly logical and well-
organized approach to the analysis and resolution of issues.
?Basic knowledge of Network monitoring tools, MS-Office, MS Teams Etc.,
Basic Knowledge of O365, SCCM and Backup.
