Technical Architect
Position Description
Being an expert techno-functional leader, guiding customers through
the most complex and demanding ServiceNow implementations.
The ServiceNow Master Architect will support a broad range of functional areas,
including stakeholder management, handling deliverable development,
data management and the creation of weekly presentations.
You will work directly with internal stakeholders and manage their requirements as well.
Engage in proposals response life cycle as ServiceNow technical solution lead
Understand customer needs and requirements
Draft solutions (Design/Build/Manage) defining scope & estimations,
staffing plan, timelines, assumptions & dependencies, costing, RACI & SOW assistance, etc
Incorporate ServiceNow best practices and accelerators to complement ServiceNow modules
Progress the solution through internal reviews and approval cycles
Deliver presentations, proposals and quotes
When appropriate, perform effective online demos during Client orals
Lead Technical aspects of ServiceNow implementations projects.
Provide technical guidance during workshops and
assists in the creation and refinement of stories.
Configures the ServiceNow platform during sprints
while sharing knowledge and best practices with Platform Administrators.
Design and communicate a Technical Architecture Blueprint
based on Capability and Process Implementation Roadmaps aligning to desired Business outcomes
5+ years of relevant experience in selling and delivering ServiceNow
solutions across multiple products – ITSM, ITOM, ITBM, SAM,
GRC, Security, CSM, HRSD, Portal etc.,
Attained highest level ServiceNow certifications at-least two product certifications
Demonstrated ability to influence and consult
(providing options with pros, cons and risks) around all key technical decisions
Ability to work collaboratively with [Practice Leader/Go-To-Market Leader]
and 3rd party Channel Business Partners including ServiceNow Professional Services
