Key areas of responsibility:
As an IT Tech Lead / Solution Architect :
• Accountable that the solution designs meets the functional requirements specified by the Business.
• Accountable that solution design meets platform architecture. Provide feedback to architecture community on architecture and design.
• Accountable that deliverables meet requirements w.r.t. reliability, availability, manageability, performance, and security and compliance.
• Approves the content of the release prior to release and manages interrelation aspects with other applications.
• Supports development team in performing build automation and configuration management.
• Supports the Delivery Manager in timely provision of technical environments.
• Supports Business Analyst, Project Manager and Delivery Manager on managing, tracking, and forecasting of solution development.
• Coaches technical leads and developers.
Experience & Knowledge :
1. 3 to 4 full lifecycle experience in Solution manager implementation in the areas of :
a. Change Control Management (CHARM, QGM, Retrofit(Duel landscape synchronization), Central Transport Management, Change and Transport system( SAP, non SAP), etc
b. CTS+/CCTS
c. HP ALM integration (Adaptor configurations), Test Management using SAP-TAO
d. BPCA – Business Process Change Analyser
e. Solman DMS (Document management system)
f. LMDB, SMSY, and Managed system configuration
g. SLD h. Template Implementation/template roll outs
i. Release Management
j. Custom code lifecycle management/CIO Dashboards
2. Any experience in the following will be added advantage
a. Operations control Center (OCC) - Technical operations(System monitoring, E2E RCA, Wily setup, PI Monitoring, BI Monitoring, End user monitoring)
b. Business process operations/monitoring, Application operations/monitoring, IT infrastructure Operations & Interface monitoring
c. Application incident management/Service Desk
d. Test Management (CBTA)
e. SAP Basis knowledge for Kernel upgrade and SP upgrade , Transport management , Knowledge + Experience in SAP BASIS would be an added advantage.
People & Process :
• Definition and enforcement of design and development guidelines, policies and procedures
• Experience with Configuration Management Processes and systems.
• Experience with requirements gathering, effort estimation, impact analysis and supporting project/delivery management with creating delivery plans
• Experience with Application and Infrastructure Support in an outsourced model
• Experience with Agile & Scrum methodologies in an onsite/offshore delivery model
• Knowledge of IT Software Validation methodology in regulated medical device, pharmaceutical and healthcare industry would be an added advantage.
• Possesses a broad, enterprise-wide view of business and appreciation for strategy, processes and enabling technologies
• Strong focus on Organizational, Individual and Team KPIs as defined by organization.
• Behaviors – Eager to Win, Take Ownership, Team up to excel.
• Contribute and promote Knowledge management in the organization.
• Willing to enhance skills and knowledge via trainings and certifications, as required.
• Excellent written and verbal communication skills with ability to communicate with all levels of an organization from operational staff to senior executives both business and IT
• Strong Team Building and Mentoring Skills. Strong individual contributor as well.
• Effectively promote process best practices Education & Experience:
• Bachelors / Masters in Science or Technology
• Open Group (preferable)
• Lean Foundation (preferable)
• Consultancy skills (added advantage)
