? Expertise in SAP CRM with implementation spotlight on MARKETING , SALES and SERVICE.
? Expertise in SAP C4C Sales module.
? Working knowledge in SAP C4C Sales process.
? Knowledge in S/4 Hana Customer Management.
? Working knowledge on Scoping, Fine tuning, Workflows, Questionnaires, Extensibility, Territory Management in C4C.
? Having sound knowledge in configuring the basic functions like organizational data determination, partner processing, Transaction Processing, Text determination profile and action profiles.
? Strong Exposure in my SAP CRM Marketing such as Marketing Planning and Campaign Management, ELM, Lead Management, Segmentation, Personalized Mails and Product Proposals.
? Knowledge and experience in various types of system testing including user testing, integration testing and regression testing.
? Knowledge in service functionalities such as install base Management Service Level Agreement, Service Agreement, service contracts, Service Order and Service confirmation.
? Web UI Configuration: Business Role configuration, Customizing Navigation bar profile, Customizing work center& direct links
? Worked on SAP C4C in support
