Career Details

Job Description

Location- Bengaluru

Minimum work experience: 5 - 8 YEARS

Job Description:

• Ability to analyse incoming Incidents, Service Requests and Change requests and assign them to the appropriate teams according in line with predefined processes
• Good hands on knowledge on EDI & iDocs functionalities (Edi, Intercompany, Order to Cash, iDocs, Output determination and Pricing)
• Take ownership of SAP related incidents, log it in Solution Manager and manage the incident to closure; involving other teams and Level 3 support as required.
• Actively manage the open incidents in the SAP Support queue and ensure detailed updates, follow-up and resolution and closure
• Day to day responsibility for data mapping in bespoke SAP tables for interface, job monitoring and rescheduling, assisting business users with the execution of business transactions and month-end close processes.
• Produce interface statistics and support metrics reports to be shared with the business
• Very Good Communication skill