Role Description
SAP Cloud for Customer Solution Architect. This team focuses primarily on integrating end-to-end SAP CX solutions including SAP Cloud for Customer, Marketing Cloud, Customer Data Cloud and Qualtrics. You will be involved in all aspects of a project lifecycle from pre-sales, through prototyping, scoping, design and implementation.
Depending upon the size of the project you may be asked to manage a small team of more junior consultants.
Early phases of implementation projects (Design and initial Build) could be located at a client site with the reminder of project delivery from Mindtree Bangalore Office.
Key Attributes
Your personality is critical. You will be an animated, outgoing person who brings life to the workplace and maintains a positive attitude in all aspects of your job. You will be dynamic with a “get up and go” attitude. But most importantly, you will have an attention to detail that you bring to everything you do.
Your proven approach to creating innovative solutions is key for successful architects at Mindtree, as is the ability to communicate brilliantly with other consultants and clients alike.
Finally, you will have a can-do attitude and willing learn newer technology
Educational Qualifications
Degree level or higher.
Skills and Experience
Mandatory
Ø Overall 13 - 15 years of SAP CX experience inclusive of SAP CRM experience
Ø At least 4 - 5 years of C4C implementation & Solution design project experience
Ø At least 3 - 4 full life cycle C4C projects (Design to Go Live) and should have played Architect role on at least 2 C4C projects.
Ø Strong architectural leadership on CX solutions (especially C4C)
Ø Should be able to independently run business workshops, drive functional discussions and recommend solution
Ø Experience and involvement in scoping, analysis, design, development, customizations and implementation of SAP C4C solution (especially Sales and Service)
Ø Can solution design, configure and demo C4C Sales & Service scenario. This should include both standard capability as well as all type of extensions.
Ø Detailed understanding of C4C Master Data and transactional process for Sales and Service scenario.
Ø Good understanding of C4C to ECC/S/4HANA integration scenarios from a design, implementation and debug perspective when something goes wrong.
Ø Understanding of OData and Web Services
Ø Knowledge of SAP CPI is a plus
Ø Excellent written and verbal communication skills as this role will entail regular engagement either face to face or via remote technology with clients
Desirable – Some knowledge or experience in the following areas:
Ø Exposure to C4C SDK
