Job Responsibilities
· Troubleshooting customer reported issues and assisting users with day to day production support in a timely manner
· Gathering and analyzing business requirements; Translating requirements into functional and technical solutions
· Designing and configuring solutions in SAP CRM/TPM
· Creating and maintaining functional specifications, configuration documents, test plans and other documentation
· Developing and executing test plans including unit and integration testing and coordination of user acceptance testing
· Working with business SMEs to deliver and support solutions
· Analyzing problems to provide solution alternatives and recommendations; Providing SAP thought leadership and SME expertise as needed
· Performing root cause and impact analysis, documentation and training
· Working collaboratively with an extended team of functional and technical resources
· Participating in an on-call rotation for 24x7 support of critical issues; Working in a shift rotation if needed
Experience & Education required
· Bachelor’s degree in technology related field
· Minimum of 5 years experience with trade management application experience
· Experience in Delivering SAP CRM/TPM Solutions with at least two full lifecycle implementations
· Should have SAP CRM background with hands on experience configuring SAP CBP, Trade Funds (TFM), Trade Promotions (TPM) & Trade Claims (TCM)
· Experience in configuring data mapping between CRM and ECC for condition types and general understanding of ECC pricing
· Strong verbal and written communication
· Strong analytical and problem-solving skills, critical thinking and innovation
· Ability to work independently as well as in a team environment
· Account Planning process knowledge
· SAP S/4 HANA and Fiori experience
SAP ABAP debugging experience
